Subscription & Service Terms

These terms apply when a business signs up for a paid plan or a website from Biz Up Consulting LLC, a New Jersey limited liability company trading as Biz Up ("Biz Up", "we", "us"). "You" means the business that signs up, and the person signing up confirms they are at least 18 and allowed to accept these terms for it. Our services are for businesses, not for personal or household use.

These terms work together with our Terms of Service and Privacy Policy. If they disagree about a paid plan, these terms win. Questions: [email protected].

1. The plans

• Review Wizard Autopilot: $197 per month. What it includes is listed on the plan page.
• AI Voice + Review Wizard: $297 per month. What it includes is listed on the plan page.
• Complete AI Growth Studio: $497 per month. What it includes is listed on the plan page.

Prices are in US dollars and do not include sales tax where it applies. The AI usage your plan's features need is included in the plan price. Phone and text usage is not (see section 4).

2. Billing and renewal

• There is no setup fee and no free trial. Your first month is charged when you check out.
• Plans renew monthly until you cancel. Each month, on the same date you signed up, the plan price is charged to the card you gave at checkout. If that date does not exist in a month, the charge is made on the last day of that month.
• Card payments are taken through a HighLevel order form and the payment processor connected to it. We do not see or store your full card number.
• To change plans, email us. The new price applies from your next renewal date unless we agree another date with you in writing.
• If we change a plan's price, we will email you at least 30 days before your first renewal at the new price. You can cancel before then.

3. Cancelling, and refunds

• You can cancel at any time, online or by email. Online: sign in to your client portal at bizupstudio.com and go to Settings, then Company Billing, then Modify Subscription, and cancel there. By email: write to [email protected] from the email address on your account. Either way, we confirm the cancellation by email. If you have not heard from us within two business days, write again.
• Cancellation stops future charges. Your service keeps running until the end of the month you have already paid for, and then stops.
• We do not refund part of a month.
• Websites ($297 and $497, one time). If you cancel a website order before we start generating the site, we refund it in full. Once generation has started, the website fee is not refundable.
• If the law where you are gives you a right to a refund that these terms do not, that right still applies.

4. Phone and text usage

Phone minutes, text messages, phone numbers, carrier fees and the one-time and monthly fees for business-texting registration (A2P 10DLC) are charged to a prepaid balance in your account, at our cost plus a markup. Your card tops that balance up automatically when it runs low. You can see the charges in your account. If the balance cannot be topped up, calls and texts may stop until it is.

5. What you agree to do

• Give us accurate business information (name, address, phone, hours, services) and keep it up to date.
• Give accurate legal business details for the business-texting registration. The carriers decide whether to approve it, and texts to your customers cannot start until they do.
• Have your customers' consent before you, or the service on your behalf, texts or calls them, and honour every opt-out. You are responsible for the contact lists you give us and for following the telephone and texting laws that apply to your business.
• If calls are recorded, follow the call-recording consent law of your state and your callers' states. Tell us if your state needs every party's consent.
• Keep our access current: the Google Business Profile manager access, call forwarding from your phone line and any other connections the service needs. If you remove access, the parts of the service that need it stop working.
• Check the settings we set up for you, including what your AI assistants say, and tell us promptly when something is wrong or has changed.

6. AI assistants and replies

• Your plan uses AI to answer calls and messages and to reply to reviews. AI can make mistakes: it can misunderstand a caller, give an out-of-date answer or write a reply you would not have written. You decide what the AI is allowed to say and do, and you can ask us to change or switch off any part of it at any time.
• Your AI assistants say that they are AI. We do not set them up to pretend to be a person, and you agree not to ask us to.
• Review replies are posted publicly under your business's name. You can ask us to switch review replies to approval-first or off.
• The AI receptionist is not an emergency service and must not be relied on for emergencies.

7. Acceptable use

You agree not to use the service to send messages people have not agreed to receive, to mislead or harass anyone, to impersonate another business or person, to break any law, to post fake reviews or pay for reviews, or to try to copy, overload or get around the limits of the service or our tools.

8. Pausing the service

We may pause your service if a payment fails and is not fixed within 7 days of our notice, if your use breaks section 7 or puts our accounts, numbers or other clients at risk, or if a carrier, Google or another platform requires it. We will tell you why, and restart the service once the problem is fixed. Where the risk is serious we may pause first and tell you straight after.

9. Your information

• Your business information, your customers' details and the content created for you are yours. We process your customers' information on your behalf and under your instructions, as our Privacy Policy describes.
• The answers you give in your setup form are processed by AI through our AI gateway, which keeps a log of those requests and the AI's responses so we can check cost, fix errors and spot abuse. Do not put your customers' details or anyone's health information in the setup form.
• Our templates, prompts, workflows, software and methods stay ours. You may not copy them.

10. When the service ends

• Your data. Ask us before your service ends, or within 30 days after, and we will export your contacts, conversations and other records we hold for you. After those 30 days we may delete your account and its data, except what the law requires us to keep.
• Phone numbers. Your own business number always stays yours; switch off the forwarding at your phone carrier. A number we set up in your account can be moved (ported) to a carrier you choose if you start the transfer before your service ends. After that the number may be released.
• Websites. If you cancel, you get the finished site's files to host anywhere. About 7 days after your plan ends, the site's bizupweb.com address stops working and your own domain is disconnected from our hosting.

11. Other companies' platforms

The service runs on platforms run by other companies, including HighLevel (our customer relationship, messaging and payments platform), Google, Meta, mobile carriers and the texting registry, Anthropic and Cloudflare. Their terms apply to the parts they provide, and you agree to follow the ones that apply to you. We are not responsible for their outages, changes, fees or decisions, such as a carrier blocking texts, a registration being refused or a Google profile being suspended. We will help you work through them.

12. Healthcare

Our plans are not offered to healthcare providers for anything involving patient information. Do not send us, or put into the service, any health information about your customers. This changes only if we agree a healthcare service with you in writing, with the required agreements signed first.

13. No warranties

We set up and run the service with care, but it is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind, express or implied, including that the service will be uninterrupted or error-free, that the AI will always be right, or that you will get any particular number of calls, reviews, customers or other business result.

14. Limit of liability

To the extent the law allows, Biz Up is not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, customers or data, even if we were told they were possible. Our total liability for all claims about the service is limited to the fees you paid us in the 12 months before the event that led to the claim. This does not limit anything the law does not allow to be limited.

15. Your responsibility to us

You agree to cover Biz Up's losses, including reasonable legal fees, from claims by others arising from your business information or content, the contact lists and instructions you give us, texts or calls made to your customers without their consent, or your breach of these terms or the law.

16. Disputes

These terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules. Any dispute will be heard by the state or federal courts located in New Jersey, and you and Biz Up agree to those courts.

17. Changes to these terms

We may update these terms. For a change that matters to you, we will email you at least 30 days before it applies, and the date at the top will change. If you keep your plan after that date, the new terms apply; if you do not agree, you can cancel before then.

18. General

These terms, with the documents they mention, are the whole agreement about your plan. If a part of them cannot be enforced, the rest still applies. Not enforcing a part straight away does not waive it. You may not transfer your plan to someone else without our agreement; we may transfer these terms to a company that takes over our business.