Privacy Policy

This policy explains what information Biz Up Consulting LLC, a New Jersey limited liability company trading as Biz Up ("Biz Up", "we", "us"), collects through its websites (gobizup.com, the client portal at bizupstudio.com and its legal pages, and our other Biz Up brand sites, such as sites for a particular trade or profession; together, "the site"), the sign-up and checkout pages, the live review demo, the website chat and text messages, and what we do with it. The terms for clients' paid plans are in our Subscription & Service Terms. Questions: [email protected].

What we collect

• When you ask us to contact you (the "Book a call" form): your name, business name, mobile number, email if you give it, and whether you ticked the box to receive text messages. If you came from the review demo, the Google Place ID of the business you looked up.
• When you use the live review demo: the business name you search for, or the business name and review text you paste. To produce the demo we send these to Google (to look up the business and its public reviews) and to Anthropic, our AI provider (to write the draft replies). We do not store the reviews, the pasted text or the replies. The demo's AI requests pass through Cloudflare's AI gateway with its logging switched off for them, so the gateway does not keep a copy either. Anthropic handles them under its commercial terms, which do not let it train its models on them; it may keep them for a short period for safety and abuse monitoring.
• When you get started (the questions and sign-up pages at /start/): your email address and, depending on the step, your name, business name and mobile number; your answers to the questions (your type of business, what you want help with, how customers reach you and how many calls you miss); the plan you chose and the plan we recommended; the page you came from; and, if you ticked the box, the fact that you agreed to receive texts and the exact consent sentence you were shown. If you arrived through a link a Biz Up client shared with you, we also keep the code in that link, which tells us which client introduced you; we use it only to credit that client for the introduction, and we do not give them your answers or contact details. We send this to our customer relationship and messaging platform (HighLevel) so we can follow up and set up your account. While you answer, your answers are kept in your browser's session storage so a page reload does not lose them (with the referral code, if there is one); that storage clears when you close the tab.
• When you pay: checkout uses a HighLevel order form shown on our checkout page. You type your card details into that form, and they are processed by the payment processor connected to it, not by our website. We do not see or store your full card number. We receive the payment confirmation, the plan, the amount and your billing contact details, and your card stays on file with the processor so your plan can renew each month (see the Subscription & Service Terms).
• When you become a client: the answers you give in your setup form about your business (services, hours, service area, website and similar). We use AI (Anthropic, through our Cloudflare AI gateway) to turn them into your AI assistants' settings and, if your plan includes one, your website. Unlike the demo, the gateway keeps a log of these setup requests and the AI's responses so we can check cost, fix errors and spot abuse. Do not put information about your own customers or anyone's health in the setup form.
• When you use the website chat: the messages and any contact details you type, which go to our customer messaging system so we can answer.
• When you text or call us: your phone number and the messages or call details.
• When we email you: our emails are sent through HighLevel's email service, which records whether an email was delivered and opened (using a tiny image in the email) and which links were clicked (links pass through a tracking address before reaching the page). We use this to see whether our emails arrive and are useful. Every email has an unsubscribe link, and replies come to us.
• Technical information: our hosting provider, Cloudflare, processes your IP address and browser details to deliver the site, block abuse (including a human check on the demo) and count visits without tracking cookies. The demo also limits how many requests one connection can make; that counter is short-lived.
• Fonts: the site's typefaces are loaded from Google Fonts, so your browser sends your IP address and browser details to Google when a page loads. Google's privacy policy covers that request.

How we use it

• To answer your request, set up a call, take payment, and set up and provide the services you sign up for.
• To run the live demo you asked for.
• If a Biz Up client introduced you, to credit them for the introduction.
• To keep the site secure and working.
• With your separate consent, to send you text messages (see below).

We do not sell your information, and we do not share it with anyone for their own marketing.

Text messages (SMS)

If you tick the consent box on one of our forms, Biz Up may send you text messages about the subject named next to the box: your request, your plan, or setup updates and reminders. If you text us first, we will reply to that conversation only; we will not send you marketing texts unless you have also given your written consent by ticking a box like ours. Consent is optional and is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages and HELP for help, or email us.

Mobile information, including your phone number and your text-messaging consent, is never shared with or sold to third parties or affiliates for their marketing or promotional purposes. We share it only with the service providers that deliver the messages for us. Mobile carriers are not liable for delayed or undelivered messages.

Who we share it with

Only service providers who process it for us, under their own privacy and security commitments: our customer relationship, messaging and payments platform (HighLevel) and the payment processor connected to its order form, our hosting, security and AI-gateway provider (Cloudflare), Google (business lookups in the demo, and the site's fonts), and Anthropic (AI drafts in the demo and AI setup for clients). We may also disclose information if the law requires it. If Biz Up's business is sold or merged, the information may pass to the new owner, who must keep honouring this policy for it.

Our clients' customers

When a business uses Biz Up to answer its calls, messages and reviews, the information about that business's own customers belongs to that business. We process it on their behalf and under their instructions. Questions about it are best sent to that business.

How long we keep it

We keep contact details while we are talking with you or serving you, and for as long as needed for legal, tax and accounting reasons afterwards. Demo content is not kept. Gateway logs of client setup requests are kept up to the gateway's log limit and then overwritten by newer entries; you can ask us to delete yours sooner.

Your choices and rights

You can ask us to show, correct or delete the information we hold about you, or to stop contacting you, by emailing [email protected]. Residents of some states, including California, have additional rights under state law; we honour those requests too and will not treat you differently for making one.

Children

This site is for businesses. It is not directed to children under 13, and we do not knowingly collect their information.

Changes

We will post any changes on this page and update the date at the top.