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Guides for trades owners.
Short, direct answers on the phone, Google reviews and local listings, written for people who run a service business from a truck. Where we show a number, it is labelled Example, and you can run your own on the free tools.
Missed calls and the phone
What an unanswered call costs, and how an AI receptionist and missed-call text-back fit a trade business.
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A2P 10DLC explained for small businesses
What A2P 10DLC registration is, why US carriers block unregistered business texts, what you need to register, and the consent and STOP rules that follow.
- Auto repair
AI receptionist for auto repair shops
How an auto repair shop can keep the phone answered while the service writer is busy: what the AI asks, drop-off questions, and what it must not promise.
- Electrical
AI receptionist for electricians: what it does
How an AI receptionist handles an electrician's calls: outages, burning smells, panel and EV charger quotes, and the safety script it must follow.
- HVAC
AI receptionist for HVAC: handling the busy season
How an HVAC company can use an AI receptionist for heat waves, cold snaps and after-hours calls, plus maintenance-plan questions and what to set up first.
- Plumbing
AI receptionist for plumbers: what it does
How an AI receptionist works for a plumbing business: emergency calls, what it asks, what it should never do, and how to set up call forwarding.
- Roofing
AI receptionist for roofers: storm calls and estimates
How roofing contractors can use an AI receptionist to catch storm-surge calls, book estimates, and sort leak emergencies from replacement quotes.
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Answering service vs AI receptionist vs voicemail
Voicemail, a human answering service or an AI receptionist: what each does with calls you cannot take, where each falls short, and how to choose.
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Missed-call text-back, explained for small businesses
What missed-call text-back is, how it works, why US business texting needs carrier registration first, and what message to send. Includes sample wording.
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What a missed call costs a trades business
A simple formula for what unanswered calls cost a plumber, HVAC, roofing or electrical business each month, with a worked Example and a free calculator.
Google reviews
How to get more reviews the way Google allows, and how to reply to every one.
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How to get more Google reviews as a contractor
Ask every customer, make it one tap, and stay inside Google's rules. A practical guide to review links, QR codes, NFC cards, timing and the wording to use.
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How to reply to Google reviews: templates for trades
A practical guide to replying to Google reviews as a contractor: why it matters, rules to follow, and templates for 5-star, mixed and 1-star reviews.
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NFC and QR review cards, explained
What a tap-and-scan Google review card does, which phones read it, what Google's review rules mean for using one, and how Review Wizard cards work.
Local listings
Keeping your name, address and phone number the same everywhere customers look.
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NAP consistency: keep your business details the same
NAP means name, address and phone. Why mismatches cost calls, where to check them, how to handle a hidden-address service business, and a checklist.
Rather not do it yourself?
Biz Up installs an AI receptionist, review replies and listings on your existing phone number and Google profile, done for you.